She doesn't remember subscribing to anything, but she keeps getting these texts from four-digit access numbers for promos like Pinoy Henyo and Mobile Facebook. SHE DOESN'T EVEN HAVE A FACEBOOK ACCOUNT.
So I called them up to ask what services she's subscribed to, so we can work on cancelling the subscriptions, and the first girl I spoke to hung up on me (WOW). I didn't even get her name.
The second girl I spoke to, a Honey Leonardo, told me that my grandmum's number wasn't subscribed to anything. She asked me if we could provide her with any of the messages my grandma keeps receiving, and honestly, we couldn't, because my grandma's first instinct is to delete the messages as soon as she receives them.
Honestly, it's typical grandma behavior. She uses her phone for the bare necessities: calling and texting. And when she gets something she's unfamiliar with, she deletes in.
Honey gave us a reference number and advised us to text "CHECK" to whatever access numbers we received messages from. Lo and behold, as soon as we hung up, my grandma got another text about this Pinoy Henyo crap.
I called Globe again because 1) They said she wasn't subscribed to anything, and 2) I finally had a specific message to present to the representative. This time, I spoke to Jasmine, who was a bit more capable and competent than Honey Leonardo was (I asked for her shift and everything because I figured she was lying about not seeing any subscriptions -- I think I freaked her out), but Jasmine told us pretty much the same thing: there were no active subscriptions.
Naturally, I was fuming by this point. Because 1) I'm not an idiot and I know what I'm seeing, and 2) either they were lying through their teeth and to my face, or they had no idea how screwed up their system was. Jasmine was adamant about being honest with me (I think she said "Let me be honest with you ma'am" and "I'll be completely honest with you, ma'am" seven times), and she was kind enough to let me know that:
- Globe has no control over these access numbers.
I figure the only access number that actually belongs to Globe is 2366. The rest are "third parties", and they have no control over who receives these texts, and all they can do is help you cancel your subscriptions. It's sad, considering that it's "all they can do", and they still weren't able to help me cancel anything because the subscriptions don't show up on their system.
- Globe has "no system in place" to help you deal with these things.
So if you're having problems with things you never subscribed to, there's no way for you to be able to send them proof of the subscription they're not seeing in their system. "All they can do" is forward your concerns to their Support Team, who will get back to you within three days.
- Globe has no DNC List, because everyone is fair game.
Nope, not even if you call them every day for the rest of your life. You'll keep receiving "Free" advisories from their third-party affiliates about shit you couldn't give a damn about.
They seem to particularly like old people, because technology frazzles them. It's exactly what happened with my grandma: she'd keep receiving messages from them without ever subscribing to anything, and Globe and their third-party friends would make money off of her ignorance.
Pretty sure this violates some kind of Better Business practice. And think about it: how many old ladies receive texts like these without realizing that they're costing them money? My grandma loses 200 bucks a week on these things. THEY'RE MAKING STRAIGHT-UP DOUGH.
So yeah, dear Globe, please stop screwing with innocent ladies who just want to be able to contact their friends and family. And get your shit together. You're embarrassing. Seriously.